Welcome to Pure Shine Cleaning Co. These Terms of Service (“Terms”) govern your use of our website and cleaning services. By accessing our website or booking a service, you agree to these Terms.

Acceptance of Terms

By using our website, requesting a quote, scheduling a cleaning service, or otherwise engaging with Pure Shine Cleaning Co., you agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with these Terms, please do not use our website or services.

Services Provided

Pure Shine Cleaning Co. offers professional cleaning services, including but not limited to:

• Residential Cleaning

• Commercial Cleaning

• Deep Cleaning

• Move-In / Move-Out Cleaning

• Recurring Cleaning Services

• Customized Cleaning Plans

Service availability may vary based on location, scheduling, and staffing.

 

Quotes and Estimates

Any quote or estimate provided through our website, phone, email, or in-person consultation is based on the information available at the time.

Final pricing may be adjusted if:

• The condition of the property differs significantly from the information provided.

• Additional services are requested.

• The size or scope of work changes.

• Excessive cleaning requirements are identified during service.

Customers will be notified of any pricing adjustments before additional work is performed whenever possible.

 

Scheduling and Appointments

Clients are responsible for providing accurate scheduling information and property access details.

We reserve the right to reschedule appointments due to:

• Severe weather conditions

• Staff emergencies

• Safety concerns

• Unforeseen operational circumstances

In such cases, we will make reasonable efforts to arrange a new appointment promptly.

 

Cancellations and Rescheduling

To avoid inconvenience, we request advance notice for cancellations or appointment changes.

• Cancellations made at least 24 hours before the scheduled appointment may be made without penalty.

• Late cancellations or missed appointments may be subject to a cancellation fee.

• Repeated last-minute cancellations may affect future booking eligibility.

 

Customer Responsibilities

To ensure a safe and efficient cleaning experience, customers agree to:

• Provide safe access to the property.

• Secure valuables, cash, jewelry, and sensitive documents.

• Inform us of any special instructions or safety concerns.

• Ensure utilities such as water and electricity are available during service.

We are not responsible for items that were not properly secured or disclosed.

 

Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing.

Accepted payment methods may include:

• Credit/Debit Cards

• Bank Transfers

• Electronic Payments

• Other approved payment methods

Late payments may be subject to additional fees where permitted by law.

 

Satisfaction Guarantee

Customer satisfaction is important to us.

If you are dissatisfied with any aspect of our service, please notify us within 24 to 48 hours of service completion. We will review the concern and, where appropriate, make reasonable efforts to address the issue.

Our satisfaction guarantee does not cover:

• Normal wear and tear

• Permanent stains or damage

• Pre-existing conditions

• Areas excluded from the agreed scope of work

Property Damage and Liability

While our team exercises care and professionalism, accidents may occasionally occur.

Any claim regarding damage must be reported within 48 hours of service completion.

Pure Shine Cleaning Co. is not liable for:

• Pre-existing damage

• Improperly installed fixtures

• Normal deterioration or wear

• Items not disclosed as fragile or valuable

Liability, where applicable, shall be limited to the value of the affected service.

 

Website Use

Users agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to website systems.

• Distribute harmful software or malicious code.

• Copy, reproduce, or misuse website content without permission.

We reserve the right to restrict access to users who violate these Terms.

 

Intellectual Property

All website content, including text, graphics, branding, logos, images, and design elements, is the property of Pure Shine Cleaning Co. and is protected by applicable intellectual property laws.

Unauthorized use or reproduction is prohibited.

 

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

 

Limitation of Liability

To the fullest extent permitted by law, Pure Shine Cleaning Co. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

 

Changes to Terms

We reserve the right to update or modify these Terms at any time.

Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

 

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Pure Shine Cleaning Co.

[Business Address]
[Phone Number]
[Email Address]

Thank you for choosing Pure Shine Cleaning Co. We appreciate the opportunity to keep your home and workspace clean, comfortable, and cared for.